Wednesday, 26 June 2019

SOS Tourism, the perfect help

The tourism sector encompasses hotels, restaurants, transport and many other companies related to the trips and stays that people make to numerous places that are different to their usual environment, either for leisure or for professional reasons.

The main value and asset of any hotel facility and tourist or recreational activity, is to offer a quality service and permanence to its users.

However, tourism is a complex phenomenon that involves the business and state sector as well as the tourists themselves and the populations that live in tourist destinations. Therefore, it is important to bear in mind that this displacement of people can assume both positive and negative consequences in the parties involved.

Fortunately, there are professionals whose experience and work methodology focuses on avoiding this type of negative consequences derived from tourism. More and more private detective companies devote their time and effort to help both tourists and companies in the tourism sector.

In Detectives Oliver the investigations in this area, and our resulting intelligence studies, are directed to cover those determined deficiencies of information and significant knowledge of tourist security, diminishing the risks and therefore, assuring a stable field of action in the different scenarios of action and geographical location of hotel, tourism and recreational activities.

Our intelligence studies in the tourism and investment sector include:

Losses of cash at ATMs; disappearance of consumable material; sale of fake tickets; Mystery Guest; infiltrated worker; quality control and pre-labor research; Pre-contractual, pre-travel, commercial and property or people investigations.

In our company we certify the evidence obtained to avoid or minimize fraud in hotel groups, cruises, leisure facilities and all those involved in the Spanish tourism sector, until reaching the resolution of the process and guaranteeing the contracted objectives. In addition, we offer you the most complete information about your travel and tourism trips. Before your transfer, we arrange all the information you need about the establishments and their economic, financial, and commercial spheres and also in the personal sphere of the people with whom you wish to interact.

Our service letter also includes intelligence services in localization. We offer you the possibility of locating people, tracking residents or foreigners who come to spend their holidays in Spain. In addition, we locate companies and tourist establishments, offering you the references you need in your specific case.

Sindia Alves and A. Oliver
Anthropologist and Detective
of Oliver Detectives

Wednesday, 19 June 2019

There was once a story of disenchanting

Living with the misfortune of the disappearance of someone close to us is too great a burden to bear. The uncertainty of what has happened, the life put on standby, always waiting for the day when some news will arrive about the person who from nothing has stopped being part of our daily world. It is difficult to live with this pain, it is difficult to learn to smile again and it is completely impossible to forget what happened.
However, incredible as it may seem, there are unusual cases related to disappearances in which people simply decide to disappear and give up the life they had without thinking about its consequences or the pain they can cause to those left behind. One of these cases occurred in the United States, in 1970.

A single mother left home and never returned, leaving her 15-year-old daughter after a family argument. In 1996 buried human remains were discovered and although they failed to do the DNA tests, the police determined that they were those of the missing woman. For 13 years the mystery would be closed case but in 2009, with the use of more advanced techniques of DNA analysis, it was concluded that the remains belonged to another individual. With this outcome, it was decided to reopen the investigations in search of the missing woman. Forty years after his disappearance, the police claim to have found her, with 84 years and a new family (she had had 14 children) although it is not clear what she has done during the last decades or the reasons to disappear suddenly.

         In these cases and many more must be clear that not everything is what it seems.

Sindia Alves and A. Oliver
Anthropologist and Private Investigator
of Oliver Detectives

Wednesday, 5 June 2019

Laugh or cry? How to solve problems that occur when traveling

A 180ยบ lap can happen even on vacations that we thought would be perfect. The truth is that everything can be twisted in a matter of a few minutes, so it is best to be forewarned. An incident during a trip is for many people a real headache, either due to expenses that we did not contemplate, for the loss of luggage or passport, for a hotel much worse than the supposed or even for the loss of the total trip. Actually, at some point, we have all had some kind of complication during our vacation.

And what are the most frequent problems that occur when traveling? Well, we will present 10 incidents that usually happen when traveling and how to try to solve them.

1. Loss of luggage
If you arrive at the airport and your bag has not shown up, go to the airline counter to claim. There they will take note of your contact details and also tend to offer you a bag with some basic things, for example shampoos and creams. To avoid this type of occurrence it is important to label the suitcase well and remove all labels from previous flights. You can also carry a spare change in your carry-on luggage just in case.

2. Overbooking in hotel/flight
If the airline denies us boarding due to overbooking on our flight, it must reimburse us for the ticket, offer financial compensation and alternative transportation. By law, airlines are obliged to reimburse people for flights with excess reserves but do not always assume their obligations in these types of situations. Actually you can also request the transfer to the destination on a different date that suits you better, however it is essential to process all this procedure at the airport itself and be clear about what the airline will do to prove the overbooking.
If this happens with the hotel, and if the change does not convince you, you will have the benefit of an adequate reimbursement for lack of compliance with the contract. But, in the case of hotels it is always easier since they usually inform the client in advance and the relocation is in hotels of the same or even higher class.

3. Questionable taxis
From unexpected detours to irregular or non-existent taximeters, the truth is that tourists who end up losing money are immense. Many are transported to unexpected places or confronted with an astronomical tariff. So before calling a taxi, it is important to have an idea of the route and the time needed to reach the destination, a solution is to check it in Google Maps for example. And it is also essential to verify if the vehicle is equipped with the taximeter and if it works.

4. Wi-Fi
By accessing an unprotected network, you are leaving your personal and financial data available to anyone who wishes to seize them. So it is important that you do not connect to the first network you find, and wait until you find a more secure one. If you are in a hotel, cafe or restaurant, you must request access to the establishment's official network and use a VPN connection with additional security.
5. Loss of passport
If you lose your passport, the first thing to do is to report to the local police and find a consulate in the city you are visiting or in the nearest one. There, they will help you with all the necessary procedures. To avoid this type of problem, it is important to bring an authenticated copy of the passport (sheet where the photo and the name are) and keep the original in the hotel room. You can also send a copy of the passport to your email before traveling.

6. Wallet theft
As in the loss of the passport, if your wallet has been stolen, you have to contact the police as soon as possible. You must inform the bank so they can cancel your credit cards. If you travel accompanied you can ask a relative to send you money to the account of the person with whom you are on vacation.

7. Credit card cloning
In addition to the theft of your wallet, you may be able to have your credit card cloned. If that happens you should immediately notify your bank to cancel it and make a report at the nearest police station. If this happens to you, it is important to have another card (only for emergencies) in order to continue paying what you need in your holidays.

8. Gifts from local inhabitants
During the trip you can be approached by a local inhabitant who wants to offer you a bracelet or a necklace for example. And in spite of looking like an inoffensive act, the truth is that at the moment the gift is accepted the person who offered it demands a payment. If you do not pay, it is common for that person to keep trying in order to create confusion. That's why it's best not to accept gifts from strangers.

9. Getting sick
Many people usually travel without health insurance, but in case of illness it is always better to have an insurer that can help us with all the necessary procedures to avoid eternal paperwork. You must avoid going on your own to a doctor and call before to know what kind of agreements there are so that everything is paid by the insurance.

10. Need to cancel/interrupt the trip
By way of obtaining cheaper travel it is usual to buy everything in advance, but the longer the advance the greater the possibility of having some type of unforeseen when traveling. The most frequent reasons are related to health problems or labor issues. If you are forced to cancel your trip, the insurer will take charge of the cancellation costs, but only if the cause is justified correctly and included among those detailed in the insurance conditions.

Those who want to guarantee their safety during the holidays can also resort to the services of private detectives since these professionals are used to doing research about illegal situations of tourist housing (when you try to rent a residence for the holidays), analysis of tourist destinations, security needs and recreational prevention, studies of the urban context and tourist attraction and also research on insecurity and the effects on tourism activity.

The main needs of people, conscious or unconscious, in the choice of leisure and free time, are originality in the offer, quality, price and also security.

Sindia Alves and A. Oliver
Anthropologist and Detective
of Oliver Detectives

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