Tuesday 29 May 2018

In the quality of the details the mysteries are discovered

           Do you own an establishment and want to know if your employees follow the orders given to you? Do you want to evaluate the quality of the service provided by your company? All this is possible by resorting to the well-known service offered by detectives as a Mystery Client.

          The Mystery Client or Mystery Shopper is an incognito client that camouflages itself among others with a certain purpose. That is, they act as common customers who make a purchase or consume a service and then deliver a report on their experience. This Mystery Client detects failures and obtains necessary information so that the service or the sales personnel can improve. However, he can also verify the existence of internal or external fraud or even identify ways to increase sales.             

          This type of technique used by companies to analyze and evaluate the quality of the service they provide to their customers is increasingly common because companies can not afford to fail in customer service since in addition to affecting the volume of sales it harms also the quality image of the company itself.             

          In this way, the Mystery Client thoroughly analyzes the entire process, evaluating in an objective manner all the factors that may influence the preparation of his final report. The tools used to refer to the treatment received, to the attention of the sales staff, to the price of the products, to the services that are provided and to the quality of the same.

          Frequently this Mystery Client is neither more nor less than a private investigator who, using hidden cameras and specific questions, prepares his report on the quality of the service provided.

Sindia Alves and A. Oliver
Anthropologist and Private Investigator
of Oliver Detectives


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